Hello, I'm Robert.

I've spent more than a decade in enterprise IT, the kind of environments where a mistake takes down something important, so you learn to work carefully, document everything, and never wing it.

Dalziel Digital is where I bring that same discipline to businesses that don't have an IT department: sole traders, small firms, and startups who need something done properly but don't want to be buried in acronyms to get it.

How I work

• No jargon, ever. If I can't explain it simply, I haven't understood it well enough. You'll never be talked down to.
• Honest scoping. If you don't need something, I'll say so. I'd rather do less and be trusted than oversell and not.
• Careful and reversible. The same change-control habits I use on enterprise systems, so things don't break, and if they do, they can be undone.
• You stay in control. Everything documented and handed over. No holding your own IT hostage.

Background

Ten-plus years in IT, working my way up through the industry. I started in support at Dell EMC, learning early that the technical fix is only half the job and how you explain it matters just as much. From there into software development, then into infrastructure and systems engineering, including years in the payments and fintech sector where security and reliability really count.

These days my work spans servers and virtualisation, Windows and Linux, cloud platforms, automation and the security and monitoring that keeps it all healthy. It's given me a broad, hands-on view of how real systems are built and kept running, and that's exactly what I bring to smaller businesses.

Credentials, honestly

I keep my skills current through hands-on work rather than resting on badges, and over my career I've trained and certified across Microsoft, AWS and security disciplines. I've also previously worked as an IASME-certified Cyber Essentials assessor, so I've reviewed real certification submissions from the assessor's side of the table, which is genuinely useful when helping businesses prepare for the scheme.

Underneath it all is an HND in Software Development. That background matters more now than ever: modern infrastructure is largely code (Infrastructure as Code, automation, scripting), so being able to build and reason about software is part of doing the job well, not a separate thing.